Account Specialist in Miamisburg, OH at Verso Corporation

Date Posted: 11/17/2020

Job Snapshot

Job Description

The Account Specialist position is a full time, customer solutions specialist with the responsibility to provide excellent service to Verso customers by providing proactive solutions to any current issues or needs. The role provides service and support to all assigned customers through the coordination of internal functions and resources such as outside sales representatives, planning, logistics, warehousing, and the like.  The Account Specialist will maintain assigned accounts while developing strong customer relationships.  The Specialist will support and promote current and future business by understanding the customer’s business, customer allocations, and demand forecasts.  The account specialist will also carry out various assigned projects, completing them in a timely manner.

 

Key Accountabilities:

  • With guidance from more experienced Associates, manages all customer service activities, volumes and business development of assigned accounts
  • Maintains awareness of market trends, competitive intelligence and business strategies effecting Verso and the customer
  • With help and guidance from more experienced Associates, services all aspects of assigned accounts within business/product group including customer inquiries, orders, tracing and tracking of current orders, and follow up on all Verso orders
  • Proactively communicates with customers regarding issues effecting order status, delivery, and the like
  • Accurately Inputs order information in order management system
  • Proactively obtains, and understands pricing data and other order information from internal systems and dashboards and relays to customer
  • Accurately maintains customer contact information as well as order data

  • Acts as liaison between customer and multiple departments in order to successfully service accounts, including pricing, logistics, planning, and sales
  • Monitors customer satisfaction and reports to Sr. Specialist or Manager regarding any customer complaints, dissatisfaction, or other issues effecting ability to service the customer
  • Works with Sr. Associate and/or Manager to resolve complex customer issues
  • May require travel to mill or customer locations

Key challenges

  • Working with others, both external and internal customers
  • Understanding the ever changing environmental restrictions
  • Continued consolidation within our Customer’s Industries
  • Working within a declining market

Scope:

The Account Associate impacts our entire service platform which encompasses over 5M tons of annual sales and revenue of over $2.6. Account Associates have impact of order taking, shipments, proactive selling to forecast, on time performance and keeping customers satisfied and coming back for more.

 

 

 

Job Requirements

Minimum Required Skills:

  • Working knowledge of business systems in use (SAP, Pros, Salesforce.com, Optivision, Skid Builder, Reports Web Portal, Dashboards)
  • Working knowledge of planning and logistics functions, inventory management, accounting, demand forecasting, and customer account strategies
  • Working knowledge of product lines within business group
  • Some customer service experience
  • Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System
  • Basic Understanding of “Paper Math”
  • Strong verbal and communication skills. (presentations and 1:1)

 

Preferred Skills (Entry):

  • Paper industry knowledge and experience
  • Previous Customer Service role in the paper industry

Required Experience and Education:

Minimum Required Experience and Education:

  • Bachelor’s degree in business/related field or
  • 1-3 years of experience in Customer Service, Planning, or Logistics

 

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