Account Specialist in Miamisburg, OH at Verso Corporation

Date Posted: 10/2/2021

Job Snapshot

Job Description

The Account Specialist I position is a full-time, entry-level position in the customer service organization.   The Account Specialist serves as the primary, day-to-day contact for a specific customer base within a sales channel.  The Account Specialist must cultivate a strong relationship with their customers to drive sales (mix and volume), customer confidence, and manage the entire order to cash process for their accounts. This position requires an individual who is team-oriented and actively contributes to our company’s success. The account specialist will also have the opportunity to carry out various projects and to progress through multiple levels within the customer service organization or within the company.

Key Accountabilities:

  • Develops and maintains effective relationships with our customers.
  • Manages the customer experience by finding customized solutions to meet their needs; this includes managing inquiries, order placement, shipment tracking, and delivery confirmation. Ensures customers have a positive experience when doing business with Verso.
  • Collaborates with sales partners on a strategy to attain monthly/quarterly/annual volume & margin goals.
  • Anticipates future customer needs by leveraging internal tools/resources, customer interaction, and account knowledge.
  • Partners with planning and scheduling, logistics, sales and marketing, and finance departments to manage all day-to-day customer-facing activities and issue resolution.
  • Is an active/collaborative member of the Verso team.
  • Researches customer complaints, settle customer disputes, and processes corrective actions.
  • Obtains competitive market intelligence that may aid in developing sales strategies to increase market share.
  • Acts as liaison between customer and multiple departments in order to successfully service accounts, including pricing, logistics, planning, and sales.
  • Works with Sr. team member and/or Supervisor or Manager to resolve complex customer issues.

 

Job Requirements

Minimum Required Skills:

  • Good communication/interpersonal skills, organization skills
  • Thrives in a team environment
  • Adaptability and multi-tasking
  • Some customer service experience
  • Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System

 

Preferred Skills (Entry):

  • SAP system knowledge
  • Working in remote systems as required
  • Industry knowledge

 

Minimum Required Experience and Education:

  • Bachelor’s degree in business or related field preferred or
  • 1-3 years of experience in Customer Service, Planning, or Logistics preferred

 

 

 

 

Verso Corporation is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability.

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